Not to mention being bullied into signing up for a card. interesting that they "mess up" so many addresses, don't notify if your payment got declined but they will email you that it got accepted? Get off your high horse and realize that some of these people are completely good intentioned, have to money to pay you crooks, and just end up getting screwed somehow, someway by the company you work for looking to make some extra money. To all Kholes employees posting on here, if you knew ANYTHING about customer service (which i'd imagine you don't due to your tone). They reversed my payment without any notification! It is now 4 days later (1 day after the due date) and they charged me $30 for a late fee when i did make the payment?! They just decided to reverse it out of nowhere?! I paid them 5 days before the due b/c i AM the type of person to pay early and always have more than enough in my account to cover anything. Put $5 on the Kohl's card, use the coupon, pay the rest with cash or however you please. Just as a heads up, though, you only have to pay for part of the purchase with your card to use the coupon. You can also do this every time you use your card to get your 15% off. I know this because I did this the day I got my card. Also, if you're signing up for the card just to get the discount, you can immediately walk over to customer service and immediately pay the balance off in full. Read what you are signing on that little pen pad, pay your bills, and everything would be fine. I have never missed a credit card payment because I have always received email alerts, even on new accounts, because I was proactive. If you sign up for a card, when you get home, call and get your account number and sign up immediately for onliine statements, then you don't have to worry about someone in data entry miskeying your information. The manager was very understanding, was familiar with my business in the store, and immediately walked me over to the cashier and approved the transaction. I explained the sale price I had seen previously but did not have the funds to make the purchase at the moment and that it had gone off sale when I came back. I even got a 'painting' there for my bedroom that I fell in love with that was priced at $110 for $54 after taxes simply because it was the last one they had and I asked the manager for a good price. It just took a few minutes on the phone, a little paperwork, and about two weeks. When I became disabled because of cancer and they paid my almost $1, 000 bill in full with no hassle, it was worth every penny. I did deliberately sign up for their credit protection program (it is less than $2 for every $100 of your bill each month) so for me it was worth it. I have never heard them tell me 'no' and they never give me any hassle either. I am a consumer and I LOVE my local Kohl's store and have never had a problem with their telephone customer support. If anyone can suggest any recoursive action we can take, please post a reply. Be warned, if you deal with Kohl's they will rip you off and harass you to death. We are still not going to pay the late fees, which have since accumulated, as they have added additional charges. Kohl's marketing department has been harassing us ever since, calling our phones 12 times a day. We finally got the bill, paid the original amount, but not the late fees. I reviewed our mailing address and explained that we would be paying the charge in full as soon as the bill came, but would not pay any late fees, as I had provided the correct address when I applied for the card. These people expected me to rattle off my credit card numbers over the phone with no bill. We never receive that bill until months later, even after wading through their very confusing electronic voice answering system on two occasions, explaining that we are not going to pay a bill with no receipt. So, we applied for the credit card merely to receive the discount, with the intention of paying it in full as soon as the first bill arrived. We do not typically have any store credit cards, have excellent credit and pay for everything with a debit card, which comes directly out of our checking account. Last year, at the checkout they had a promotion to apply for a Kohl's credit card and receive 10% off on the spot. We used to shop at Kohl's regularly, especially for school clothes and Christmas shopping.
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